Documents Policies and Procedures - The Matlock Therapy Centre

Documents, Policies and Procedures

Welcome to the Matlock Therapy Centre Policies and Procedures page. Below, you’ll find essential documents that outline responsibilities, procedures, and policies for therapists working at our centre.

Key Document: New Staff Handbook and Guidelines

The New Staff Handbook and Guidelines is the main reference for all therapists. It contains essential information about the centre’s policies, emergency procedures, professional standards, and your responsibilities.
Action Required:

Read this document carefully.
Sign the acknowledgment section, confirming your understanding and agreement to comply.

👉 Download the New Staff Handbook and Guidelines

Additional Policies and Procedures

The following documents provide detailed guidance on specific areas. Therapists should be familiar with these documents and refer to them as needed.

Cleaning Schedule

This document provides a detailed cleaning routine for all areas within the centre, ensuring hygiene and compliance with safety standards.
Action Required:

Follow the assigned cleaning tasks for your room and shared spaces.

👉 Download the Cleaning Schedule

Complaints Procedure

Learn how to file a complaint about building-related matters or how clients can escalate issues with your services.
Action Required:

Familiarize yourself with the process for raising concerns or complaints at the centre.
Ensure you have your own complaints procedure for client-related issues.

👉 Download the Complaints Procedure

COSHH Policy and Risk Assessment

COSHH Policy: Explains how hazardous substances are managed safely.
COSHH Risk Assessment: Identifies specific risks related to cleaning products and ensures safe storage/use.
Action Required:
Review the COSHH Policy and Risk Assessment. Follow safety measures when using cleaning products.

👉 Download the COSHH Policy
👉 Download the COSHH Risk Assessment

Fire Risk Assessment and Fire Safety Policy

Fire Risk Assessment: Identifies fire hazards and safety measures in the building.
Fire Safety Policy: Details emergency procedures, fire extinguisher locations, and evacuation plans.
Action Required:
Follow the fire procedures outlined in the Fire Safety Policy and participate in fire drills.

👉 Download the Fire Risk Assessment
👉 Download the Fire Safety Policy

Incident Reporting Policy and Procedure

Incident Reporting Policy: Describes the types of incidents to report (e.g., accidents, hazards).
Incident Reporting Procedure: Explains how to file an incident report and follow up.
Action Required:
Use the provided procedures to report accidents, hazards, or safety concerns promptly.

👉 Download the Incident Reporting Policy
👉 Download the Incident Reporting Procedure

Legionella Risk Assessment

This document explains how water systems are monitored to prevent the growth of Legionella bacteria.
Action Required:

Review the assessment and report any issues related to water systems, such as unusual odors or stagnant water.

👉 Download the Legionella Risk Assessment

Risk Management Policy

Outlines the processes in place to identify, assess, and mitigate risks throughout the centre.
Action Required:

Familiarize yourself with the key risks identified and adhere to the controls detailed in the policy.

👉 Download the Risk Management Policy

Room User Cleaning Responsibilities

This document outlines specific cleaning responsibilities for therapists using therapy rooms to maintain hygiene and safety.
Action Required:

Ensure your therapy room is cleaned after every session and left ready for the next user.

👉 Download Room User Cleaning Responsibilities

Full List of Documents

For quick access, here is a list of all available documents. Please download and review as needed: